Difficult Conversations: How to Discuss What Matters Most

Buy on the merchant's on-line searching and scan reviews. If you're attempting to find Difficult Conversations: How to Discuss What Matters Most with discount deals. This is the simplest price for you. Where you could realize these item is by on-line looking stores? Read the review on Difficult Conversations: How to Discuss What Matters Most Now, it's discount worth. Thus do not lose it.


Difficult Conversations: How to Discuss What Matters Most
by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
(186)

New!: $16.00 $10.15 (as of 01/03/2013 13:52 PST)
130 Used! | New! from $7.20 (as of 01/03/2013 13:52 PST)

Communication

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving

• Rank: #550 in Books
• Published on: 2010-11-02
• Released on: 2010-11-02
• Original language: English
• Number of items: 1
• Dimensions: .70" h x 5.00" w x 7.70" l, .55 pounds
• Binding: Paperback
• 352 pages